Reference

How We Run This Platform and What It Means for Your Account

Everything on juan345 — from how your GCash or Maya deposit is processed to how we handle your account data — sits inside a clear policy framework.

Account Terms ApplyPhilippines Eligibility RulesGCash & Maya CoveredData Policy In ForceInstaPay Transfer Scope
juan345 How We Run This Platform and What It Means for Your Account
REACH OUR TEAM

How to Contact Us About a Policy Matter

Team online

Live Chat

Open the chat widget inside your account dashboard. Quote your registered mobile number so our team can pull your account and transaction records immediately.

Email Support

Send a detailed message to our support address with your account ID and the specific policy section you want to query. We respond to policy matters in writing so there is a clear record.

In-App Help

The Help section inside the mobile browser site links directly to your account case log. You can track the status of any open policy or data request without starting a new conversation.

ACCOUNT AND DATA HANDLING

How We Protect Your Account and Handle Your Data

Data We Collect and Why

We collect your mobile number, e-wallet identifiers (GCash, Maya, InstaPay) and identity documents only to verify accounts and process withdrawals — nothing beyond what the transaction requires.

Cookie and Session Policy

We use session cookies to keep you logged in across mobile browser and desktop. You can clear these at any time through your browser settings without losing your account data.

Account Security Practices

Every login triggers a one-time PIN to your registered mobile number. If your number changes, update it through the account settings page before your next GCash or Maya transaction.

Requesting Changes or Deletion

You can request a copy of your stored data or ask us to delete your account by contacting support in writing. We process confirmed deletion requests and notify you when complete.

Common Questions About Your Rights and Our Terms

These are the questions we hear most often when it comes to account policies, data handling and legal access. If yours is not here, reach out through live chat with your account ID ready.

Eligibility depends on local law. Access is available only where online gaming is permitted in your location. You confirm your eligibility when you register and verify your mobile number.

We retain transaction records for the period required under our data policy, then delete personal identifiers. Submit a written deletion request through support to start that process for your account.

We store only the masked account reference needed to match your deposit or withdrawal. Full wallet credentials are never retained on our servers after a transaction is confirmed.

We update this page and send a notice to your registered mobile number whenever terms change. Continuing to use your account after that notice means you have accepted the updated terms.

Yes. Contact our support team in writing with your account ID. We will compile and send your data summary within the period stated in our data policy, confirmed by email or in-app message.

Raise it through live chat first so we can review the specific account action. If the matter is unresolved, you may escalate it in writing and we will provide a formal written response.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.