Reference

How juan345 Handles Your Personal Information

This Privacy Policy tells you exactly what data juan345 collects when you open an account, make a deposit via GCash, Maya, or InstaPay, and use our platform — and what we do with that data.

Account data handled with careGCash, Maya, InstaPay payment details protectedYour rights to access and correct dataClear retention and deletion policyContact us anytime on privacy questions
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juan345 How juan345 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We approach data handling the same way we approach payment security — practically and without cutting corners. Your account credentials are stored using encryption, and payment details from GCash, Maya, and InstaPay flows are never stored in plain text on our servers. We review our data practices regularly and update this policy when our processes change. If a material change affects how we use your data, we will notify you through your registered account contact before the change takes effect.

Encryption at Rest and in Transit

All account data, including identity documents and payment references from GCash, Maya, and InstaPay, is encrypted both when stored and when transmitted between your device and our servers.

Cookie Use and Browser Tracking

We use cookies to keep your session active on mobile and desktop, remember your login state, and measure which parts of the account flow work well. You can manage cookie preferences in your browser settings.

Data Retention and Deletion

We hold your data while your account is open and for the period required after closure under applicable regulations. Once that period ends, we delete or anonymise your records on a scheduled basis.

Access and Correction Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccuracies, or request deletion where applicable law permits. Use the support channels above to make any of these requests.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or request deletion of your personal information, our support team is the right place to start. We handle privacy requests through the same channels you use for account help — live chat, email, and our on-site contact form. Most requests are acknowledged within one business day, and we aim to resolve them promptly. For payment-related data queries tied to your GCash, Maya, or InstaPay transactions, include your registered email and the relevant transaction reference so we can locate your records without delay.

Team online

Live Chat

Start a chat session directly from your account dashboard. Describe your data request and our team will log and process it from there.

Email Support

Send your privacy request to our support email address. Include your account name and a brief description of what you need us to access or remove.

On-Site Contact Form

Use the contact form in your account settings. Select the privacy category from the dropdown so your request reaches the right team immediately.

Common Questions About Your Privacy at juan345

These are the questions we actually get from people checking their account data, asking about payment records, or trying to update their information. If your question is not covered here, live chat and email support are both open for privacy requests.

We collect your name, email address, contact number, and any identity documents required to verify your account. Transaction references from GCash, Maya, and InstaPay deposits are also recorded as part of your wallet history.

We share data only where necessary — with payment processors handling your GCash, Maya, or InstaPay transactions, with fraud and security services, and where required by applicable law. We do not sell your information.

Send a request through live chat, email, or the on-site contact form in your account settings. Select the privacy category, include your registered email, and we will locate and provide your records as quickly as we can.

Yes. Where applicable law permits, you can request deletion of your account data. Some records must be retained for the period required by regulation after account closure, but we will inform you of exactly what we can and cannot remove.

Transaction references and amounts are stored as part of your account wallet history to support disputes and account reconciliation. Payment details are never stored in plain text and are encrypted both at rest and in transit.

We retain your records for the period required by applicable regulations after your account is closed. Once that period ends, your data is deleted or anonymised on our scheduled purge cycle. You can ask us about specific timelines via email or live chat.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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